In a February 2014 survey by Evergage, fielded by Researchscape International, around three-quarters of marketing professionals worldwide defined RTM as personalizing content in response to consumer interactions. This makes sense, given that more than eight in 10 marketers cited increasing customer engagement as a benefit to RTM, which is often done through personalized, targeted interactions.
The survey and report also highlights the fact Social Media is the #1 tactic for RealTime interaction with customers. However this was very quickly followed up by the use of the website. In to days marketplace though conversion from the website must also relay on the website being totally mobile responsive.
Read more at Source: eMarketer